Privacy Policy

1. Introduction and Scope

Operating under the brand name OFFMARTT (“we,” “our,” or “us”), is deeply committed to safeguarding the privacy and personal data of our users (“you,” “your,” or “Customer”). This comprehensive Privacy Policy outlines our strict practices regarding the collection, storage, usage, processing, and disclosure of personal data when you access or use our website.

2. Information We Collect

To provide a personalized and seamless e-commerce experience, we collect the following categories of data:

  • Personally Identifiable Information (PII): Full name, primary and secondary contact numbers, email address, billing address, and exact shipping coordinates.
  • Transactional Data: Detailed order history, product preferences, and payment method indicators. Note: OFFMARTT does not capture, store, or process complete credit/debit card numbers, CVV codes, or UPI PINs. All financial routing is strictly handled by our PCI-DSS compliant third-party payment gateway partners.
  • Automated/Technical Data: Internet Protocol (IP) addresses, browser type, operating system characteristics, device identifiers, and geo-location data (if permitted by you).

3. Purpose and Utilization of Data

We meticulously use your data solely for lawful business purposes, including but not limited to:

  • Executing, fulfilling, and delivering your orders.
  • Sending critical transactional updates via email or SMS (e.g., order confirmation, dispatch alerts).
  • Resolving customer service inquiries and handling post-purchase support.
  • Preventing, detecting, and mitigating fraudulent activities, security breaches, or policy violations.

4. Data Sharing and Third-Party Disclosure

OFFMARTT adheres to a strict non-disclosure policy. We do not sell, rent, lease, or commercially exploit your personal data. We only share necessary functional data with:

  • Logistics and Supply Chain Partners: To ensure the physical delivery of your purchases.
  • Payment Processors: To authenticate and securely process your financial transactions.
  • Law Enforcement: When legally mandated by an Indian court order, subpoena, or statutory authority.

5. Cookies and Tracking Technologies

We employ digital tracking tools, such as cookies, web beacons, and pixel tags, to analyze website traffic, remember your cart items, and enhance user interface functionality. You reserve the right to disable cookies through your browser settings; however, this may critically impair certain functionalities of the OFFMARTT website.

6. Data Security Measures

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption protocols) to protect your personal information against unauthorized access, alteration, or accidental loss.