Refund and Returns Policy

1. Pre-Dispatch Order Cancellation by Customer

At OFFMARTT , we facilitate a transparent and rapid order fulfillment process. Customers are eligible to cancel their orders free of any penalty at any time before the order transitions into the “Processing,” “Dispatched,” or “Shipped” phases. Once an Airway Bill (AWB) has been generated and the package is handed over to our logistics partner, the cancellation window is permanently closed.

2. Right of Refusal and Order Cancellation

OFFMARTT reserves the absolute right to refuse, restrict, or cancel any order at our sole discretion. Reasons for administrative cancellation may include, but are not limited to: critical inventory shortages, detection of fraudulent payment activity, pricing errors, or failure to service the designated delivery pin code.

3. Strict Return Eligibility Matrix

We offer a constrained 7-day return/replacement window starting exactly from the timestamp of delivery. Returns shall ONLY be authorized under the following strict parameters:

• The product has sustained significant physical damage during transit. We have a 7 Days Return Policy.
• The product exhibits an inherent manufacturing defect.
• A materially incorrect item or variant was delivered.

4. The Mandatory Unboxing Video Clause (Anti-Fraud Policy)

To successfully initiate a claim for a missing, damaged, or tampered product, the customer MUST strictly record and submit a continuous, uncut, and unedited unboxing video. The video must clearly show the original sealed packaging, the shipping label, and the exact moment the defect is discovered. Claims filed without valid video evidence will be immediately rejected without further investigation.

5. Condition of Returned Merchandise

Authorized returns must be sent back in pristine, unused, unwashed, and re-sellable condition. The item must be accompanied by its original retail packaging, barcode tags, brand labels, instructional manuals, and the original physical/digital invoice. If our Quality Control (QC) team detects any signs of usage, perfume, sweat, or intentional tampering, the refund request will be nullified, and the item will be shipped back to the customer at their expense.

6. Refund Processing Timelines and Financial Mechanics

• Approved Refunds: Refunds will be processed and credited with 7 days.
• Prepaid Transactions: The exact transactional amount will be credited back to the original source of payment (Credit/Debit Card, UPI, or Net Banking) within 5 to 10 business days, subject to the clearing cycles of the respective financial institutions.
• Cash on Delivery (COD) Transactions: For COD orders, the customer must provide valid bank account details or a verified UPI ID via our official support email. The refund will be processed via NEFT/IMPS within 7 business days.
• Deductions: Initial outbound shipping charges, COD convenience fees, and reverse logistics handling fees (if applicable) are strictly non-refundable and will be deducted from the final payout.